PRIVACY POLICY

Effective Date: October 1, 2025

This Privacy Policy (“Policy”) describes how Paraclete AI Solutions, LLC (“Company,” “we,” “us,” or “our”) collects, uses, processes, stores, discloses, and protects information obtained from users (“you” or “your”) of our websites, platforms, software integrations, automation systems, consulting services, and related offerings (collectively, the “Services”).

By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by this Policy.

1. Scope of Policy

This Policy applies to information collected:

• Through our website and landing pages

• Through client onboarding forms and service agreements

• Through CRM, automation, chatbot, and Voice AI systems we deploy

• Through email, phone, SMS, and other communications

• Through third-party platforms integrated with our Services

This Policy does not apply to third-party websites, platforms, or services not owned or controlled by the Company.

2. Information We Collect

We collect information that you voluntarily provide and information collected automatically through your interaction with our Services.

A. Personal Information

May include, but is not limited to:

• Name

• Email address

• Telephone number

• Mailing address

• Business name

• Job title

• Billing details

• Any information submitted through forms or communications

B. Business & Operational Data

To deliver AI automation and consulting services, we may collect business-related information including:

• Marketing strategies

• Lead generation data

• CRM data

• Customer contact data

• Sales conversion metrics

• Workflow processes

• Operational documentation

You represent and warrant that you have lawful authority to provide any third-party data shared with us.

C. Payment Information

Payments are processed by secure third-party payment processors. We do not store complete credit card numbers on our servers. All payment processing is subject to the privacy policies and security practices of the respective processor.

D. Automatically Collected Information

We may automatically collect:

• IP address

• Device type

• Browser type

• Operating system

• Usage behavior

• Referring URLs

• Analytics data

This data may be collected through cookies, pixels, scripts, and similar tracking technologies.

E. AI & Automation Data Processing

As part of our Services, data may be processed through:

• Chatbots

• Voice AI systems

• CRM automations

• Scheduling systems

• Workflow engines

We process such data solely for service delivery, system optimization, and contractual performance.

We do not sell personal data.

3. Lawful Basis for Processing (Where Applicable)

Where required under applicable law, we process personal data under one or more of the following lawful bases:

• Performance of a contract

• Legitimate business interests

• Legal compliance obligations

• Consent (where required)

4. Use of Information

We use collected information for legitimate business purposes, including:

• Delivering contracted services

• Building and maintaining AI automation systems

• Customer support

• Billing and account management

• System improvement and analytics

• Marketing communications (where permitted)

• Legal compliance and risk management

We do not use personal data for automated decision-making that produces legal or similarly significant effects without appropriate safeguards.

5. Disclosure of Information

We do not sell, rent, or trade personal information.

We may disclose information to:

• Service providers and subcontractors under confidentiality obligations

• Hosting providers and infrastructure partners

• Payment processors

• CRM and automation software providers

• Legal or regulatory authorities when required by law

• Successors in the event of merger, acquisition, or asset sale

All third-party processors are contractually required to implement reasonable security measures.

6. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.

However, no data transmission over the Internet or electronic storage system can be guaranteed to be 100% secure. You acknowledge and accept this inherent risk.

We disclaim liability for unauthorized access resulting from circumstances beyond our reasonable control.

7. Data Retention

We retain information only as long as reasonably necessary to:

• Fulfill contractual obligations

• Comply with legal requirements

• Resolve disputes

• Enforce agreements

Retention periods may vary depending on the nature of the data and legal obligations.

8. Your Rights

Subject to applicable law, you may have rights to:

• Access personal information

• Correct inaccuracies

• Request deletion

• Restrict processing

• Object to processing

• Withdraw consent

• Request data portability

Requests must be submitted to:
[email protected]

We reserve the right to verify your identity before processing any request.

9. Cookies & Tracking Technologies

We use cookies and similar technologies for analytics, functionality, and performance monitoring.

You may disable cookies in your browser settings; however, certain features may not function properly.

10. Third-Party Services

Our Services integrate with third-party platforms. We are not responsible for the privacy practices of such third parties. Your use of third-party platforms is governed by their respective privacy policies.

11. Children’s Privacy

Our Services are not directed to individuals under 13 years of age. We do not knowingly collect information from minors. If such information is discovered, it will be promptly deleted.

12. International Transfers

Information may be transferred to and processed in the United States or other jurisdictions where our service providers operate.

By using our Services, you consent to such transfers.

13. Policy Updates

We reserve the right to update this Policy at any time. Continued use of the Services after modifications constitutes acceptance of the revised Policy.

14. Contact Information

Paraclete AI Solutions, LLC
Email: [email protected]
Website: paracleteai.co

CCPA & GDPR COMPLIANCE ADDENDUM

This Addendum supplements the Privacy Policy and applies to residents of California and the European Economic Area (EEA), United Kingdom, and Switzerland where applicable.

I. California Consumer Privacy Act (CCPA/CPRA) Rights

If you are a California resident, you may have the following rights:

1. Right to Know – Request disclosure of:

   • Categories of personal information collected

   • Sources of collection

   • Business purpose for collection

   • Categories of third parties with whom data is shared

2. Right to Delete – Request deletion of personal information, subject to statutory exceptions.

3. Right to Correct – Request correction of inaccurate personal information.

4. Right to Opt-Out of Sale or Sharing – We do not sell personal information.

5. Right to Non-Discrimination – We will not discriminate against you for exercising privacy rights.

To submit a verifiable consumer request, email:
[email protected]

We may require identity verification consistent with California law.

II. GDPR Compliance (EEA/UK/Switzerland)

If you are located in the EEA, UK, or Switzerland, you may have the following rights under the General Data Protection Regulation (GDPR):

• Right of access

• Right to rectification

• Right to erasure (“Right to be Forgotten”)

• Right to restriction of processing

• Right to data portability

• Right to object

• Right to lodge a complaint with a supervisory authority

Legal Basis for Processing includes:

• Contractual necessity

• Legitimate interest

• Legal obligation

• Consent

Data may be transferred outside the EEA under appropriate safeguards such as Standard Contractual Clauses where required.

III. Data Protection Contact

For GDPR or CCPA inquiries, contact:
[email protected]